Introducing our new Help & Community portals

We are thrilled to announce the availability of our brand new Help & Community portals, available at help.velixo.com.

This new Help Center delivers a fresh new experience to product documentation and will enhance our interactions with you as a Velixo user thanks to new features, channels, and processes. Specifically, the new Help Center delivers the following in one centralized place:

• Knowledge base: this covers all of our features and product documentation, how-to’s, and troubleshooting articles as well as product release notes. Our new Knowledge base portal has also been restructured so that it is better tailored to you as a Velixo NX for Sage Intacct user or a Velixo Classic for Acumatica user. It will be much simpler to find what you are looking for.
• A new ticketing system: this is an upgrade to the previous chat-based Support we were providing. This new ticket-based system allows us to better scale our Support services to you, our partners, and our users.
• Community forums: we know this is huge because you asked for it! Those forums are yours, this is your area, yes you, user of Velixo! We can’t wait to see all the new connections and ideas you will generate there!
• Upgraded in-product help: you will also notice that the Help side panel within Excel/Velixo has been upgraded to this new help experience (note: if you’re on Classic, this is coming very soon!)

The new Help portals

The new help portal features two logical sub-portals.

Each portal provides the same features, however, they include more or less content – as we have restructured it so that we can provide better and the most relevant knowledge base articles to you based on your ERP and the Velixo product you use. Those logical sub-portals are:

• helpacumatica.velixo.com – gives you targeted help documentation and forums for Acumatica, MYOB Advanced, Cegid XRP Flex, Jamis Prime, and Haufe x360. It also covers both the new Velixo NX and Velixo Classic, our two flagship products that support those ERPs.
• helpintacct.velixo.com – gives you tailored documentation and forums for Sage Intacct, so it is not mixed with other ERPs’ documentation. It only covers knowledge base articles for Sage Intacct and the new Velixo NX product, given only Velixo NX supports Sage Intacct.

The new Community forums

Finally, you have a place to share your good work and engage with your peers!

View those Community forums as an extra source of Help and ideas – help of a different kind (that falls outside of the standard Velixo Support Services) and may be more collaborative. This is a community platform in the form of various forums, that we are making available to users who speak the exact same “language” as you, may they be in the same industry as your organization or a different one, have a similar job title as you or not.

Those forums are yours, Velixo plans to only moderate them (if needs be) and make sure that they always provide a great, safe, and pleasant community experience. We also reserve the right to comment from time to time, especially if you seek our comments, however, please bear in mind that Velixo won’t monitor them as well as tickets.

Our Community portals include:

• General forums – such as: Velixo news & announcements, forums where you can introduce yourself to the community, and various FAQs
• Q&A forums – so that you can ask any ERP-specific, Velixo-specific, Excel, functional, or technical question to the Community; and seek advice and answers to questions that are not necessarily in the scope of Velixo Support services
• Tips & tricks – did you build something you’re proud of and want to share it with the Community? Well, this is the place, and you might as well benefit from others’ tips too!
• Ideas & feature requests – this forum is just as important to you as it is to Velixo. It is your opportunity to suggest new ideas or ask for enhancements to the Velixo product. Who knows? Your ideas may get significant traction that they might make it in the Velixo product. There is no silly idea, the craziest ideas are often the most promising ones! And we will consider naming some of those ideas as You if they’re revolutionary 🙂
• Early adopters & beta programs – we will open those forums to a select few Velixo organizations and Champions that are keen to help us improve the software. This may be used for new features or new offerings that we will announce in the General forum.

We hope you enjoy the new Help & Community experience! If you have any questions, please either ask your Customer Success Manager or Submit a ticket in the new Help portal.

Cheers!